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Customer Story — Arden Insurance
How a growing insurance company plans to automate 34,000+ hours of work this year
Work hours saved with AUTOMATion
34,00O
With the company’s most critical workflows automated, Arden projects they'll reclaim 34,000+ hours of work this year.
OVERHEAD SAVINGS OF
$500,000+
Arden Insurance uses automation to streamline its core operations, which saves the company more than $500,000 a year.
ZAPS help COLLECT
$150M
Zapier keeps Arden Insurance’s payment collection process running and helps collect over $150 million each year.
Company Size
1-50
Industry
Insurance
About
Arden Insurance Services LLC (Arden) is a tech-enabled managing general agency (MGA) with a specialized focus on underwriting condominium associations.
“Zapier contributes to an overhead savings of around $500,000+ on an annual basis, and it's growing every day!"
—Tyler Diogo, Operations Manager at Arden Insurance
Seamlessly collected $150 million in payments
Challenge
Sending past-due notices to customers was a time-consuming, manual process that required careful attention to detail to ensure they received payments.
Solution
A past-due invoice triggers a multi-step Zap. The workflow adds the invoice to a Google Sheet, double-checks that it needs a notice, and sends a personalized email with the invoice attached.
Results
The workflow helps collect over $150 million a year in revenue. “Our Customer Service reps have said that our customers now chase after us to pay their invoices, rather than us chasing after them,” Tyler said.
One workflow to automate an entire business-critical process
Challenge
The Arden team spent more than three hours per day on the mailing requirements for legal notices and other correspondence.
Solution
When a user sends an invoice listing report via email, a complex automated workflow is triggered. The process handles everything, from formatting data to sending the letter to print to collecting proof of delivery.
Results
Removing 15 hours of work per week, the 12-Zap workflow takes manual work off their plate and allows the team to consistently stay on top of mail requirements.
“The team at Zapier has only made my job easier by releasing new and exciting products and enhancements that have brought advanced concepts of software engineering and development into a bite-sized piece that lets me use it to the fullest extent.”
—Tyler Diogo, Operations Manager at Arden Insurance
